Returns & Warranty

Residential Upholstered Furniture

Returns and Exchanges

We will allow you to exchange residential upholstered furniture within 3 days of when you receive it, for product of the same or lesser value. All exchanges will be handled by your local La-Z-boy furniture store handling your order. Fabric protection and delivery charges are not taken into account in determining the value of the product you received nor are they refundable. You may not receive payment in exchanging for an item of lesser value. All exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 3 days of receiving your merchandise.

Limited Warranty (for products purchased on or after August 1, 1992)

Descripción Cobertura de piezas Cobertura de mano de obra
Mecanismo y estructura
Base - Tono plateado pulido Un año Un año
Base - Metálica De por vida Un año
Base - Bases giratorias y de madera De por vida Un año
Cajones decorativos de madera Un año Sin cobertura
Patas y brazos decorativos de madera Un año Un año
Moldura decorativa de madera Un año Sin cobertura
Patas decorativas de madera (armadas con tornillos) Un año Sin cobertura
Mecanismo Genesis™ Diez años Un año
Brazos de metal Un año Un año
Piezas del mecanismo de reclinación De por vida Un año
Mecanismo del sofá cama De por vida Un año
Mecanismo del sofá cama (Signature Selects) Cinco años Un año
Resortes y sistemas de resortes De por vida Un año
Piezas de la estructura de madera De por vida Un año
Estructura de madera (estilos 023456, 023/024459, 023/024466, 023472, 023495, 023812, 029423) Cinco años Un año
Tela y piel
Tela Un año (corresponde a fallas en las costuras, separación de las telas y pérdida de vello únicamente) Un año (no corresponde a algunos componentes tapizados)
Cuero Un año (corresponde a defectos de fabricación o materiales únicamente) Un año (no corresponde a algunos componentes tapizados)
Tela iClean™ Tres (3) años (limitada a manchas específicas; consulte las instrucciones de limpieza y los detalles de la garantía de iClean™)
Un año (corresponde a fallas en las costuras, separación de las telas y pérdida de vello).
Un año (no corresponde a algunos componentes tapizados)
Fundas para brazos/Tapizados para reposacabezas Sin cobertura Sin cobertura
Poliéster
Almohadones decorativos (excluye el programa de almohadones decorativos) Un año Sin cobertura
Fibra soplada Un año Un año (sin cobertura en estilos de respaldo con cojines sueltos)
ComfortCore™ Tres años Un año (sin cobertura en estilos de asiento con cojines sueltos)
ComfortCore™ GEL Cinco años Sin cobertura
ComfortCore Plus™ Cinco años Un año (sin cobertura en estilos de asiento con cojines sueltos)
Cojines Featherblend™/Featherlite™ Diez años Sin cobertura
Almohadones reforzados Featherlite™ Un año Sin cobertura
Poliéster de gran elasticidad (4/1/95 – 12/31/1999) Diez años Sin cobertura
Poliéster de gran elasticidad (8/1/92 – 3/31/95) De por vida Sin cobertura
Espuma viscoelástica Tres años Un año
Performance Plush High Resilient® (en vigencia a partir del 1/01/2009) Cinco años Sin cobertura
Performance Plush High Resilient® (hasta el (12/31/2008) Diez años Sin cobertura
Performance Plush HR® Ultra Flex™ (11/2003-12/31/2008) Diez años Sin cobertura
Performance Plush® (en vigencia a partir del 01/01/2009) Un año Sin cobertura
Performance Plush® (01/01/2000 – 12/31/2008) Tres años Sin cobertura
Performance Plush® Ultra Flex (11/2003-12/31/2008) Tres años Sin cobertura
Suavizado de goma espuma Eco-Comfort™ (a base de soja) Un año Un año (sin cobertura en estilos de asiento con cojines sueltos)
Poliéster estándar Un año Un año
Poliéster estándar (asientos con cojines sueltos) Un año Sin cobertura
Poliéster estándar (Todd Oldham: asientos con cojines sueltos) Tres años Sin cobertura
Poliéster estándar (Todd Oldham: asientos con cojines fijos) Tres años Un año
Asiento Tempur-Pedic™ Tres años Un año
Ultra bajo Diez años Sin cobertura
Ultra plush Un año Un año
Colchones
Colchón de lujo Tres años Sin cobertura
Colchón de espuma viscoelástica Tres años Sin cobertura
Cámara de aire SlumberAir® Cinco años Sin cobertura
Colchón SlumberAir® Cinco años Sin cobertura
Colchón Supreme Comfort™ (Signature Selects) Tres años Sin cobertura
Colchón Supreme Comfort™ Cinco años Sin cobertura
Colchón Supreme Comfort Plus™ Siete años Sin cobertura
Varios
Baterías (088BP1, 088BP2) Un año Sin cobertura
Ruedecillas (8/1998 y fechas posteriores) De por vida Sin cobertura
Ruedecillas (antes de 8/1998) Veinticinco años Sin cobertura
Cajones Un año Sin cobertura
Componentes de plástico (bandejas, posavasos sin iluminación) Un año Un año
Motor SlumberAir® Un año Sin cobertura
Válvula SlumberAir® Cinco años Sin cobertura
Teléfonos Un año Sin cobertura
Enfriador termoeléctrico Un año Sin cobertura
Sistemas eléctricos
Sistemas eléctricos/motores (se excluye el motor SlumberAir®) Tres años Un año
Transformadores Tres años Sin cobertura
Almohadilla térmica Tres años Sin cobertura
Posavasos con iluminación Tres años Un año
Producto con garantía específica
Sofá móvil eléctrico 41P, 43P, 44P, 46P, 48P, 49P, 4AP, 4BP La-Z-Time®
Estructura/Resortes/Base De por vida Un año
Mecanismo de reclinación De por vida Un año
Motor/sistema eléctrico Tres años Un año
Poliéster estándar Un año Un año
Sillones eléctricos para hometheater 4PL / 4PR / 4PM / 4PN / 4PP – 482
Posavasos (sin iluminación) y bandejas Un año Sin cobertura
Estructura/Resortes De por vida Un año
Motor/sistema eléctrico Tres años Un año
Mecanismo de reclinación Cinco años Un año
Poliéster estándar Un año Un año
Sillones reclinables eléctricos 10P y 1PA (discontinuados)
Estructura y resortes del respaldo De por vida Un año
Motor/sistema eléctrico Tres años Un año
Mecanismo de reclinación/asiento con resortes/base Diez años Un año
Poliéster estándar Un año Un año
Asiento Tempur-Pedic™ Tres años Un año
Sillón reclinable eléctrico 10C/15C/30C/32C Ease™ (discontinuado)
Estructura y resortes De por vida Un año
Mecanismo Cinco años Un año
Motor/sistema eléctrico Tres años Un año
Poliéster estándar Un año Un año
Sillón reclinable eléctrico de bajo perfil 25P (discontinuado)
Estructura y resortes del respaldo De por vida Un año
Motor/sistemas eléctricos Tres años Un año
Mecanismo de reclinación/resortes de asiento Cinco años Un año
Poliéster estándar Un año Un año
Sillones reclinables masajeadores AirSpa® y AirFlex™ 1A1, 1B1, 01E, 01F, 1E1, 1F1, 1CT Comfort Touch
Sistema eléctrico, sacos de aire Tres años Un año
Estructura y resortes De por vida Un año
Mecanismo De por vida Un año
Poliéster estándar Un año Un año
Sillones reclinables masajeadores La-Z-Touch® 01M, 01N, 1M6, 1N6, 1M1, 1N1
Sistema eléctrico Tres años Un año
Estructura y resortes De por vida Un año
Mecanismo De por vida Un año
Poliéster estándar Un año Un año
1LF / 1HL / 1ML / 4LP / 1PL / 1PM Luxury Lift
Estructura De por vida Un año
Mecanismos de reclinación y elevación/base con elevación Tres años Un año
Motor/sistemas eléctricos Tres años Un año
Resortes del respaldo y el asiento Tres años Un año
Poliéster estándar Un año Un año
01L/1L6/1LL/1LM Luxury Lift (discontinuado)
Estructura y resortes del respaldo De por vida Un año
Mecanismos de reclinación y elevación/resortes del asiento/base Tres años Un año
Motor/sistemas eléctricos Tres años Un año
Poliéster estándar Un año Un año
Sillón 1LH Luxury Lift® con calor (discontinuado)
Estructura y resortes del respaldo De por vida Un año
Mecanismo de elevación/resortes del asiento/base Tres años Un año
Motor/sistemas eléctricos Tres años Un año
Poliéster estándar Un año Un año
Almohadilla térmica Tres años Sin cobertura
Sillón Luxury Lift® 01L598 (discontinuada)
Mecanismo/estructura/resortes/base De por vida Un año
Motor/sistemas eléctricos Tres años Un año
Sillón Luxury Lift® 01L597 (discontinuada)
Mecanismo/estructura/resortes Cinco años Un año
Motor/sistemas eléctricos Tres años Un año
Mecanismo Genesis™ 310/340/380325, 310/340/380493, 031/034/038319, 031/034/038349, 34D/34E/34M349 (discontinuado)
Mecanismo Diez años Un año
Sillones y otomanas de diseñador 23D, 29D y 24D (discontinuados)
Estructura de madera Cinco años Un año
Todd Oldham por La-Z-boy (discontinuado)
Producto accesorio Sin cobertura Sin cobertura
Producto ocasional Un año Un año
Colección Silhouette 027/27C/27T (discontinuada)
Mecanismo Diez años Un año
Estructura de metal Diez años Un año
Poliéster moldeado estándar Cinco años Sin cobertura
Piezas de madera Cinco años Un año
Sillón reclinable 573 para ver TV por Internet (discontinuado)
Garantía de convertidor/teclado de Sony Un año Sin cobertura
Salida eléctrica/adaptador de CA Tres años Sin cobertura
Mesa de plástico Un año Sin cobertura
Información sobre la garantía (para productos comprados antes del 1.º de agosto de 1992).
Mecanismo Classic (patas altas) Tres años Tres años
Sistemas eléctricos Tres años Tres años
Tela/piel/vinilo Sin cobertura Sin cobertura
Asientos con resortes internos Magi-Coil Diez años Sin cobertura
Mecanismo de reclinación/piezas metálicas De por vida De por vida
Mecanismos del sofá cama
    Entre 1976 y 1980
    De diciembre de 1980 a abril de 1984
    De mayo de 1984 a julio de 1992

De por vida
Veinticinco años
Cinco años

De por vida en mano de obra
Veinticinco años
Cinco años
Estructuras de la plataforma inferior del sofá Diez años Diez años
Resortes y sistemas de resortes (se incluyen los resortes de sillones mecedores) Dos años Dos años
Mecanismo giratorio para sillones mecedores Dos años Dos años
Estructura y base de madera Dos años Dos años
Producto con garantía específica (para productos comprados antes del 1.º de agosto de 1992).
Sillones Luxury Lift 01L424 y 01L507 (discontinuadas)
Estructura Cinco años Cinco años
Mecanismo Cinco años Cinco años
Resortes Cinco años Cinco años
Producto Burris (discontinuado)
Tela Sin cobertura Sin cobertura
Estructura y resortes (1986 y posteriores) Dos años Dos años
Estructura y resortes (productos comprados entre el 1983 y el 1985) Un año Un año
Mecanismo (productos comprados antes del 1983 y después del 1985) Tres años Tres años
Mecanismo (productos comprados entre 1983 y 1985) De por vida De por vida
Poliéster (1986 y cojines adosados después de esa fecha) Sin cobertura Sin cobertura
Poliéster (1986 y fechas posteriores para asientos con cojines sueltos) Cinco años Sin cobertura
Poliéster (productos comprados entre 1983 y 1985) Un año Un año

Colchones

Returns and Exchanges.

We will allow you to return your mattress at any time during your 100-day trial period. If your mattress was never removed from its box, you'll print a prepaid shipping label and drop the box off at UPS. For mattresses that are fully expanded and out of the box, please contact us at +1 800-375-6890 to initiate your return. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Your original form of payment will be refunded within two weeks. Your 100-day trial begins when your mattress is delivered.

Limited Warranty

La-Z-boy warrants your mattress for a period of ten (10) years from the date of purchase. This Limited Warranty covers the following defects in material and workmanship:

  • Any visible indentation or sag greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation.
  • Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
  • Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

This Limited Warranty does not cover the following:

  • Changes to your mattress that are caused by or result from normal wear and use (please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself);
  • A normal increase in softness of the foam material;
  • Individual or personalized preferences relating to firmness, texture, comfort, etc.;
  • [Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer;]
  • Minor imperfections and slight cosmetic flaws;
  • Individual or personalized allergies and sensitivities;
  • Naturally-occurring cotton or foam aromas; and
  • Mattresses that are located outside of the United States at the time you wish to take advantage of this Limited Warranty.

In addition, this Limited Warranty does not cover conditions resulting from misuse, neglect or physical abuse or damage to the mattress. Accordingly, the following circumstances, if discovered upon inspection, will void your Limited Warranty: (a) any unsanitary condition; (b) burns, cuts or tears; (c) liquid damage or stains; (d) use of the mattress on an improper bed frame; (e) physically abusing the mattress; (f) attempting to clean the mattress in an inappropriate manner; and (g) improper storage of the mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas).

In the event of a defect, La-Z-boy’s sole and exclusive liability and your sole remedy under this Limited Warranty will be a replacement mattress. Should shipping costs be required to return your mattress, you will [not] be responsible for those costs. If you wish to replace your mattress with a more expensive mattress, you will be required to pay the difference between the original purchase price of the mattress and that of the upgraded mattress.

Replaced mattresses are subject to the same Limited Warranty as the original mattress. If you obtain a replacement mattress, the warranty term of the replacement mattress begins from the date of purchase of the original mattress. If you purchase an upgraded mattress, a new warranty term will begin upon the purchase of the upgraded mattress.To make a claim under the La-Z-boy Limited Warranty, please contact us at +1 800-375-6890.

Returns and Exchanges

We will allow you to return or exchange outdoor furniture within 30 days of when you receive it. You may not receive payment in exchanging for an item of lesser value, and will be responsible for any additional cost in exchanging for an item of greater value. All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 30 days of receiving your merchandise.

Limited Warranty

RESIDENTIAL LIMITED WARRANTY (North American continent only)

CAST AND EXTRUDED ALUMINUM FRAMES – FIFTEEN (15) YEARS LIMITED

If the cast or extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions we will at our option, replace or repair the frame in the original color and style, if available, or in a similar style if color or model has been discontinued. If the finish peels or blisters within fifteen (15) years from the date of purchase, we will repair or refinish the frame in the original color and style, or in a similar style if color or model has been discontinued. Stamped aluminum tabletops carry the same warranty as extruded aluminum frames. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

BRASS FRAMES – FIFTEEN (15) YEARS LIMITED

If the brass frame fails structurally (i.e., broken frame or welds) under normal use or conditions within fifteen (15) years from the date of purchase, we will replace or repair the frame, if available, or in a similar style if discontinued at our option. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

WOVEN FRAMES – FIFTEEN (15) YEARS LIMITED

If the extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions within fifteen (15) years we will at our option, replace or repair the frame in the original frame color and style, if available, or in a similar style if color or style has been discontinued. If the hand-woven resin weave breaks or structurally deteriorates, or if the weave excessively fades or becomes discolored within three (3) years from the date of purchase, we will at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. The weave will not be warrantied if the structural deterioration, unraveling, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

UPHOLSTERED FRAMES – FIFTEEN (15) YEARS LIMITED

If the upholstered frame fails structurally (i.e., broken frame) within fifteen (15) years from the date of purchase, we will at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. If the upholstered frame fabric (not the loose cushion) tears, or fades excessively within three (3) years of the date of purchase, we will at our option repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. If the finish peels or blisters within three (3) years from the date of purchase, we will repair or refinish the frame in the original color and style, or in a similar style if color has been discontinued. Components such as chair feet are subject to wear and tear and are not considered part of the frame. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one (1) year.

WOOD FRAMES – THREE (3) YEARS LIMITED

If the teak or mahogany furniture fails structurally (i.e., broken frame) within three (3) years from the date of purchase, we will, at our option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued. Wood frames require user maintenance and changes in the color of wood are normal and should be expected to occur over time as the natural material ages. Therefore, fading and color changes in wood frames is not covered by this warranty. Components such as chair feet are subject to wear and tear and are not considered part of the frame.

FABRIC ON CUSHIONS, SLINGS, UMBRELLAS AND FURNITURE COVERS – FIVE (5) YEARS LIMITED

If the fabric on a cushion, sling or umbrella becomes unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals within five (5) years of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our cleaning page. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one year. The fabric will not be warrantied if deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight.

LEATHER AND SUEDE ON CUSHIONS AND PILLOWS – FIVE (5) YEARS LIMITED

If the leather or suede fabric on a cushion or pillow becomes unserviceable due to color or strength loss from normal indoor usage within five (5) years of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our cleaning page. Any failures in stitching, zippers, cording, cushion foam or other areas of workmanship will be warrantied for one year. The leather and suede fabric will not be warrantied if deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, external extreme heat or sunlight.

The Limited Warranty on Leather and Suede cushions and pillows do not cover damages resulting from excessive soiling, improper or unapproved cleaning methods, fading or other damages resulting from exposure to sunlight, damages resulting from household humidity, or damages resulting from any liquid, including but not limited to alcohol or water. Nota: Any signs of outdoor use or external exposure render the warranty void.

VINYL AND SUNCLOTH® STRAP – FIVE (5) YEARS LIMITED

If a strap breaks within five (5) years of the date of purchase, a replacement strap will be sent directly to the client, in the original color and style, if available, or in a similar color and style if the original has been discontinued. If a strap becomes faded or mildewed within two years of the date of purchase, a replacement strap will be sent directly to the client, in the original color and style, if available, or in a similar color and style if the original has been discontinued. The strap will not be warrantied if the deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight.

CONCRETE, STONE, MARBLE, AND RESINWOOD TOPS – THREE (3) YEARS LIMITED

If a stone, marble, or Resinwood table top fails structurally within three (3) years from the date of purchase, we will, at company option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Painted decorations on tabletops may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section. Natural stone tops are sealed at the factory and should be re-sealed annually for proper care and maintenance.

UMBRELLAS AND UMBRELLA BASES – ONE (1) YEAR LIMITED

If an umbrella or umbrella base fails structurally within one (1) year from the date of purchase, we will at our option, repair or replace the umbrella or umbrella base, in the original color and style, if available, or in a similar color and style if the original has been discontinued.

COMPONENT PARTS – ONE (1) YEAR LIMITED

If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one (1) year from the date of purchase, we will at our option, repair or replace the part in the original color and style, if available, or in a similar color and style if the original has been discontinued.

SHIPPING AND HANDLING

If required, we will pay for shipping of damaged or replacement products within the continental U.S. for a period of one (1) year from the date of purchase.

LIMITED WARRANTY

This warranty is a limited warranty. Regular care and maintenance is required to maintain the warranty. Warranty applies to the original purchaser only. Proof of purchase including original receipt showing items purchased is required. Photographs/digital images are required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. If a color or model has been discontinued and replacement is required, we reserve the right to replace the affected item only with a similar color or model. This is a residential warranty and does not apply to commercial use.

Nota: The Company or its suppliers may discontinue any component part such as fabric, paint, etc. at any time.

Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use and normal wear and tear are excluded from this warranty.

Defects that develop due to extreme climate conditions are not covered by this warranty.

Stone tops are handcrafted from natural stone. Color and grain variations are inherent in natural stone materials and are not covered under warranty.

This warranty does not apply to floor samples or “seconds.”

WINTER STORAGE

During winter, all furniture should be stored indoors in an upright position to allow for proper water drainage. Storing furniture upside- down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by this warranty.

RESIDENTIAL WARRANTY (outside North American continent)

  • Extruded Aluminum frames – Five (5) Years
  • Cast Aluminum frames – Five (5) Years
  • Upholstered frames – Five (5) Years
  • Woven Resin furniture frames – Five (5) Years
  • Wood frames – Two (2) Years
  • Concrete, Stone, Marble and Resinwood tops – One (1) Year
  • Strap Life – Three (3) Years
  • Strap Color – One (1) Year
  • Fabrics, Slings, Covers, Umbrellas and Umbrella Bases – One (1) Year

Office Furniture

Returns and Exchanges

We will allow you to return or exchange office furniture within 30 days of when you receive it. You may not receive payment in exchanging for an item of lesser value, and will be responsible for any additional cost in exchanging for an item of greater value. All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise. You cannot return or exchange after 30 days of receiving your merchandise.

Limited Warranty

La-Z-boy Contract Furniture warrants the products it manufactures against defects in material and workmanship under normal use and service for the expected useful life of the product from the date of shipment. This limited warranty is valid only to the original purchaser using the product for its intended purpose, provided the product is covered in its original cover. This warranty does not apply to expected changes resulting from normal wear and tear, use and aging of the product. Specifically excluded from this limited warranty are defects and damage resulting from abuse, neglect, misuse, or excessive use. Product alteration, substitution of components or materials, improper cleaning or repair, and installation and handling damages are also not covered by this warranty. All other express or implied warranties made by agents, dealers, sales representatives or any other representatives, including any warranty of merchantability or fitness for a particular purpose, are hereby excluded.

There are no representations as to the capacity or performance of the products sold hereunder except as set forth in the price book or quotation specifications, if any, and such representations are expressly conditioned upon the correctness of the data furnished by purchaser and upon the products being properly installed and maintained.

La-Z-boy’s sole obligation shall be to repair any defective product or product component covered under this warranty, including shipping and labor, during the warranty period. In no event shall La-Z-boy be liable for any consequential or incidental damages, including lost profits or revenues incurred by the purchaser with respect to any goods furnished by La-Z-boy. Expenses incurred by purchaser in repairing or replacing La-Z-boy’s product must be pre-approved in writing by La-Z-boy.

La-Z-boy offers no warranty on the following product components or characteristics: all forms of upholstery, including fabric, vinyl and leather, as well as wood grain, color and texture. La-Z-boy offers no warranty on COM, COL, or any other special order fabric used at the request of the Purchaser. Warranties offered by cover suppliers to La-Z-boy, if any, are hereby assigned to Purchaser.

In the event a product has to be returned to the factory for verification of a defect and/or repair, it must be pre-approved in writing by La-Z-boy, freight pre-paid, and include a copy of the original invoice with the date and name of original purchaser.

La-Z-boy hereby assigns to the original owner any and all warranties offered by its component suppliers. To the extent the terms of these warranties differ from the terms of the Limited Warranty, the terms of the suppliers' component warranties shall apply. However, La-Z-boy does not guarantee that the component supplier will comply with any terms of the warranty of such supplier.

LA-Z-BOY WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING ANY LOSS, EXPENSE, OR DAMAGE OTHER THAN TO THE PRODUCT ITSELF THAT MAY RESULT FROM A DEFECT IN THE PRODUCT. SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY.

LA-Z-BOY MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE AND ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. SOME STATES DO NOT ALLOW AN EXCLUSION OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.

Información de reclamos

To obtain available warranty service, please call us and we will arrange for our service technician to address your problem. For problems covered by a warranty, we will repair or replace your merchandise in our discretion. If we replace your product with an item with the same vendor style number, there will be no charge for the replacement (except for freight charges if applicable, see the terms of your warranty). If we authorize replacement merchandise in a different style or grade of fabric from your original item, we will provide you a credit equal to the purchase price on your original receipt toward the purchase of the new item. You may not use the credit to receive cash. If you do not have your receipt, and we cannot otherwise determine your original purchase price, the credit will be based on the lowest selling price of a like item (as determined by us in our discretion) within the last 90 days. Our warranties cover only original purchasers from authorized dealers. If you are unable to provide proof that you are the original purchaser of the merchandise, we may deny warranty service in our sole discretion. For a charge, we may arrange service on merchandise that is beyond the warranty period. We do not provide warranty service on As-Is merchandise. Your warranty is limited as described in the warranty information attached to your product. Except for that warranty, WE MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.Some states do not allow exclusions of warranties, so these exclusions may not apply to you.

To make a claim under the applicable warranty, please contact the authorized dealer from whom you made your purchase. Si su distribuidor original no se encuentra disponible, recurra a otro distribuidor autorizado con su comprobante de compra. Haga clic aquí para encontrar un distribuidor autorizado cerca de usted.

Los productos de La-Z-Boy no deben ser alterados por ninguna persona, distribuidor o empresa, sin la autorización escrita expresa de La-Z-Boy. Si después de presentar su reclamo de garantía ante su distribuidor siente que no se ha resuelto su problema, puede escribir a:

La-Z-Boy Incorporated
Attn: Comfort Care
One La-Z-Boy Drive
Monroe, MI 48162

Los honorarios por la inspección en el hogar o el transporte del producto a y desde el distribuidor para su reparación no son responsabilidad de La-Z-Boy Incorporated.

Consulte la tarjeta de garantía que acompaña a su producto para conocer la cobertura de la garantía específica. Para obtener más información relacionada con una garantía de producto específica, comuníquese con su distribuidor local autorizado.

Incluya el nombre y la dirección del distribuidor, la fecha de entrega de los muebles, el n.º ALI, el estilo, el número de tapizado y una breve explicación del problema.

LIMITACIONES QUE SE APLICAN A TODAS LAS GARANTÍAS

TODAS LAS GARANTÍAS SE EMITEN AL COMPRADOR ORIGINAL SOLAMENTE EN DISTRIBUIDORES AUTORIZADOS. LAS GARANTÍAS NO SON TRANSFERIBLES.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL RESIDENTIAL USE. LAS GARANTÍAS NO SE APLICAN A PRODUCTOS QUE SE UTILICEN CON FINES DE ALQUILER, DE NEGOCIOS, COMERCIALES, INSTITUCIONALES U OTROS USOS NO RESIDENCIALES. SE APLICAN LIMITACIONES ADICIONALES SEGÚN LO DESCRITO EN EL PRESENTE DOCUMENTO.

LAS GARANTÍAS SON PARA REPARACIONES, CAMBIOS O SUSTITUCIONES ÚNICAMENTE, Y A CRITERIO EXCLUSIVO DE LA-Z-BOY. REFUNDS ARE NOT AVAILABLE EXCEPT AS PROVIDED HEREIN.

LA-Z-BOY ABONARÁ TARIFAS RAZONABLES Y TRADICIONALES POR MANO DE OBRA DURANTE EL PERÍODO DE GARANTÍA DE MANO DE OBRA. EL CLIENTE SERÁ REPSONSABLE DE LOS COSTOS DE MANO DE OBRA UNA VEZ FINALIZADO EL PERÍODO DE TIEMPO INDICADO.

EL CLIENTE DEBERÁ ABONAR CUALQUIER TARIFA DE INSPECCIÓN A DOMICILIO, TRANSPORTE DEL PRODUCTO HACIA Y DESDE EL DISTRIBUIDOR Y HACIA Y DESDE LA FÁBRICA DE LA-Z-BOY (LA MAYORÍA DE LAS REPARACIONES NO REQUIERE QUE EL PRODUCTO SEA DEVUELTO A LA FÁBRICA).

LAS GARANTÍAS SE ANULARÁN ANTE LA EVIDENCIA DE SUCIEDAD EXCESIVA, LIMPIEZA O TRATAMIENTO INCORRECTOS, USO EXCESIVO, USO ANÓMALO O QUE NO SE SIGAN LAS SUGERENCIAS O LAS INSTRUCCIONES AQUÍ INCLUIDAS.

ESTAS GARANTÍAS SON SU ÚNICO RESARCIMIENTO EN CASO DE DAÑO Y NO SE APLICA NINGUNA OTRA GARANTÍA, SEA EXPLÍCITA O IMPLÍCITA, Y QUE INCLUYA, AUNQUE SIN LIMITARSE A, LAS SIGUIENTES: LAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD Y APTITUD PARA UN PROPÓSITO EN PARTICULAR. BAJO NINGUNA CIRCUNSTANCIA LA-Z-BOY SERÁ RESPONSABLE POR DAÑOS INCIDENTALES O CONSECUENTES, INCLUSO DE HABER TENIDO MOTIVOS PARA SABER CON ANTICIPACIÓN ACERCA DE LA POSIBILIDAD DE QUE SE REGISTRASEN DICHOS DAÑOS. ESTAS GARANTÍAS LE OTORGAN DERECHOS LEGALES ESPECÍFICOS Y ES POSIBLE QUE USTED TENGA OTROS DERECHOS QUE VARIARÁN SEGÚN LA JURISDICCIÓN. ALGUNAS JURISDICCIONES NO PERMITEN LA EXCLUSIÓN DE GARANTÍAS IMPLÍCITAS O LA LIMITACIÓN DE DAÑOS; POR ESE MOTIVO, ES POSIBLE QUE LAS EXCLUSIONES Y LIMITACIONES ANTERIORMENTE MENCIONADAS NO SE APLIQUEN EN SU CASO. SI LAS EXCLUSIONES DE GARANTÍA NO SE APLICAN EN SU CASO, DONDE ASÍ LO PERMITA LA LEY, DICHAS GARANTÍAS SE LIMITARÁN EN DURACIÓN AL PERÍODO DE GARANTÍA Y NO SE APLICARÁ NINGUNA GARANTÍA UNA VEZ FINALIZADO ESE PERÍODO.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THESE WARRANTIES ARE YOUR EXCLUSIVE REMEDY AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLY.

ESTAS GARANTÍAS LE OTORGAN DERECHOS LEGALES ESPECÍFICOS Y ES POSIBLE QUE USTED TENGA OTROS DERECHOS QUE VARIARÁN SEGÚN LA JURISDICCIÓN. ALGUNAS JURISDICCIONES NO PERMITEN LA EXCLUSIÓN DE GARANTÍAS IMPLÍCITAS O LA LIMITACIÓN DE DAÑOS; POR ESE MOTIVO, ES POSIBLE QUE LAS EXCLUSIONES Y LIMITACIONES ANTERIORMENTE MENCIONADAS NO SE APLIQUEN EN SU CASO. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. SI LAS EXCLUSIONES DE GARANTÍA NO SE APLICAN EN SU CASO, DONDE ASÍ LO PERMITA LA LEY, DICHAS GARANTÍAS SE LIMITARÁN EN DURACIÓN AL PERÍODO DE GARANTÍA Y NO SE APLICARÁ NINGUNA GARANTÍA UNA VEZ FINALIZADO ESE PERÍODO.

Governing Law

This Limited Warranty will be governed by the laws of the State of Michigan.

Warrantor

La-Z-Boy Incorporated
One La-Z-Boy Drive

Arbitration

In the event a dispute arises between you and La-Z-boy arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879.

You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required.

Arbitration will take place in Monroe, Michigan.

The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.